Last Updated: 12 July 2026

Click HERE for BM version

Tera & Co respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how Tera Worldwide Sdn Bhd, trading as Tera & Co (“Tera & Co”, “we”, “us” or “our”), collects, uses, processes, stores, discloses and protects personal data when you visit or use our website, property platform, services and related digital channels.

This Privacy Policy should be read together with our Terms & Conditions and any other notices that we may provide when collecting personal data from you.

For the purposes of applicable Malaysian personal data protection law, Tera Worldwide Sdn Bhd is the data controller in respect of personal data for which we determine the purposes and means of processing.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal data that we process in connection with:

• the Tera & Co website;

• property searches and listings;

• property enquiries;

• user registrations and accounts;

• property-owner accounts;

• agent and agency profiles;

• communications with us;

• property viewing requests;

• customer enquiries;

• marketing communications;

• business relationships;

• promotions and campaigns;

• customer support; and

• other services provided by Tera & Co.

This Privacy Policy does not necessarily apply to personal data processed independently by third-party property owners, developers, estate agencies, agents, financial institutions or other service providers.

Those parties may have their own privacy notices and data-processing practices.

2. What Is Personal Data?

For the purposes of this Privacy Policy, “personal data” means information relating directly or indirectly to an identifiable individual.

Depending on how you interact with Tera & Co, personal data we collect may include information such as:

Identity Information

• full name;

• username;

• date of birth, where required;

• gender, where voluntarily provided;

• nationality, where relevant;

• identification details where legitimately required for a transaction; and

• profile photograph.

Contact Information

• telephone number;

• mobile number;

• WhatsApp or messaging contact details;

• email address;

• correspondence address; and

• other contact information you provide.

Account Information

• username;

• encrypted or secured password information;

• account preferences;

• saved properties;

• favourite listings;

• search preferences;

• account activity; and

• account status.

Property Information

If you are a property owner, landlord, agent, negotiator, developer or advertiser, we may collect information relating to:

• properties you submit;

• property ownership or authority to market a property;

• property addresses;

• listing information;

• listing photographs and videos;

• transaction-related information; and

• supporting documentation.

Property Enquiry Information

When you enquire about a property, we may collect:

• the property you are interested in;

• preferred property type;

• preferred location;

• price or rental range;

• intended purchase or rental requirements;

• intended move-in or purchase timing;

• viewing requests; and

• other information you voluntarily provide.

Agent and Professional Information

Where relevant, we may collect:

• agency name;

• job title;

• professional registration or identification numbers;

• business contact information;

• professional profile information;

• property listings;

• profile photographs; and

• other information provided for professional purposes.

Communications

We may collect information contained in communications between you and Tera & Co, including:

• emails;

• website enquiry forms;

• telephone enquiries;

• messages;

• customer-support requests; and

• correspondence relating to properties or services.

Technical and Usage Information

When you access our Platform, certain information may be collected automatically, including:

• IP address;

• browser type;

• device type;

• operating system;

• approximate geographic location derived from technical information;

• referring website;

• pages visited;

• date and time of access;

• session information;

• website interactions;

• error logs; and

• other technical information.

Marketing Information

We may collect information concerning:

• your marketing preferences;

• communication preferences;

• properties or services that interest you;

• responses to campaigns;

• interactions with marketing communications; and

• consent or opt-out records.

3. How We Collect Personal Data

We may collect personal data from you in several ways.

Information You Provide Directly

This includes information provided when you:

• create an account;

• submit an enquiry;

• request a property viewing;

• contact an agent;

• submit a property listing;

• create an agent or agency profile;

• contact us by telephone, email or messaging service;

• subscribe to communications;

• complete a form;

• participate in a promotion;

• provide feedback; or

• otherwise interact with us.

Information Collected Automatically

Certain technical and usage information may be collected automatically when you use our Platform through:

• cookies;

• server logs;

• analytics tools;

• security systems;

• pixels;

• similar technologies; and

• third-party service providers.

Information From Third Parties

We may receive personal data from third parties where appropriate, including:

• property owners;

• landlords;

• estate agents;

• real estate negotiators;

• estate agencies;

• developers;

• business partners;

• service providers;

• publicly available sources; and

• persons referring you to us.

Where another person provides us with your personal data, that person should have the appropriate authority to provide the information.

4. Why We Collect and Use Personal Data

We may process your personal data for purposes including:

Providing Our Services

To:

• create and manage your account;

• provide access to our Platform;

• display property listings;

• process property enquiries;

• arrange or facilitate property viewings;

• connect prospective buyers or tenants with relevant property representatives;

• manage property listings;

• provide customer support; and

• respond to requests.

Property Transactions

To facilitate communications and activities associated with:

• property purchases;

• property sales;

• rentals;

• tenancies;

• leases;

• property marketing;

• viewings;

• appointments; and

• related property services.

Communication

To communicate with you concerning:

• enquiries;

• requested services;

• property availability;

• viewing arrangements;

• account matters;

• customer support;

• administrative matters;

• security matters; and

• important changes to our services.

Improving the Platform

To:

• analyse website usage;

• understand user behaviour;

• improve search functionality;

• improve property recommendations;

• diagnose technical problems;

• test features;

• optimise website performance; and

• develop new services.

Security and Fraud Prevention

To:

• protect user accounts;

• prevent unauthorised access;

• detect suspicious activity;

• investigate fraud;

• protect our systems;

• verify listings or users where necessary; and

• protect the rights and safety of Tera & Co and its users.

Legal and Regulatory Purposes

To:

• comply with applicable law;

• respond to lawful requests from competent authorities;

• establish, exercise or defend legal rights;

• maintain appropriate business records;

• investigate complaints; and

• satisfy regulatory obligations.

Marketing

Where permitted, we may use your contact information and preferences to provide information relating to:

• properties;

• property opportunities;

• developments;

• Tera & Co services;

• promotions;

• events;

• market information; and

• other relevant offerings.

You may ask us to stop sending direct marketing communications at any time.

5. Is Providing Personal Data Mandatory?

In many cases, providing personal data is voluntary.

However, certain information may be necessary for us to:

• create an account;

• respond to your enquiry;

• arrange a property viewing;

• contact you regarding a property;

• verify a listing;

• provide requested services;

• process a transaction; or

• comply with legal requirements.

Where required information is not provided, we may be unable to provide the relevant service.

Fields that are mandatory may be indicated accordingly when information is collected.

6. Disclosure of Personal Data

We do not disclose personal data indiscriminately.

Where appropriate and permitted by law, personal data may be disclosed to parties including:

Property-Related Parties

Where you submit a property enquiry, relevant information may be disclosed to:

• property owners;

• landlords;

• developers;

• estate agencies;

• estate agents;

• real estate negotiators;

• property managers; and

• other persons responsible for the relevant property.

For example, if you request a viewing, your name and contact details may be provided to the person arranging that viewing.

Service Providers

We may engage third-party providers to support functions such as:

• website hosting;

• cloud infrastructure;

• data storage;

• cybersecurity;

• website analytics;

• mapping;

• email delivery;

• communications;

• customer relationship management;

• database management;

• technical support;

• website optimisation; and

• professional advisory services.

Such providers may process personal data only for legitimate purposes associated with the services they provide to us and subject to appropriate arrangements where required.

Professional Advisers

Information may be provided where appropriate to:

• lawyers;

• accountants;

• auditors;

• consultants;

• insurers; and

• other professional advisers.

Authorities

We may disclose personal data where required or permitted by law to:

• courts;

• regulators;

• law-enforcement agencies;

• government authorities; or

• other legally authorised bodies.

Corporate Transactions

If Tera Worldwide Sdn Bhd undergoes a merger, acquisition, restructuring, financing, sale of assets or transfer of the Tera & Co business, relevant information may be transferred as part of that transaction subject to applicable legal requirements.

7. Property Enquiries and Agents

When you submit an enquiry relating to a property, you acknowledge that certain information is required to allow the appropriate person to contact you.

This may include:

• your name;

• telephone number;

• email address;

• enquiry message; and

• the property you enquired about.

Where a property is represented by an agent, agency, developer, owner, landlord or other property representative, your enquiry may be forwarded to that party so that they can respond.

Once your information is received by an independent third party, that party may process your information in accordance with its own legal obligations and privacy practices.

8. Public Property Listings and Profiles

Certain information submitted to Tera & Co is intended to be made publicly available.

This may include information such as:

• agent names;

• agency names;

• professional profile information;

• agent profile photographs;

• business telephone numbers;

• business email addresses;

• property descriptions;

• property photographs;

• property locations;

• listing prices; and

• other information intended for publication.

If you submit information for publication, you acknowledge that it may be accessible to members of the public and may be indexed by search engines.

You should not include sensitive or unnecessary personal information in publicly visible property descriptions or listing materials.

9. Cookies and Similar Technologies

Our Platform may use cookies and similar technologies.

A cookie is a small data file placed on your device when you visit a website.

Cookies may be used for purposes including:

Essential Cookies

These help provide important website functions such as:

• security;

• user authentication;

• account access;

• session management; and

• basic website functionality.

Preference Cookies

These may remember settings such as:

• saved preferences;

• display options;

• language preferences; and

• previous selections.

Analytics Cookies

These may help us understand:

• how visitors use the Platform;

• which pages are visited;

• how users navigate the website;

• website performance; and

• technical issues.

Marketing Cookies

Where used and permitted, these may help measure marketing campaigns or provide more relevant advertising.

You may be able to control cookies through our cookie-management tools or your browser settings.

Disabling certain cookies may affect the operation of some Platform features.

10. Analytics and Similar Services

We may use analytics and performance-monitoring services to help us understand how visitors use our Platform.

These services may collect information such as:

• device information;

• approximate location;

• browser information;

• pages viewed;

• session duration;

• website interactions; and

• referral sources.

We use this information to improve the performance, usability and effectiveness of our Platform.

Where consent is required for particular analytics technologies, they will be used subject to the applicable consent requirements.

11. Third-Party Services

Our Platform may integrate with or link to third-party services such as:

• maps;

• social-media platforms;

• messaging services;

• video services;

• analytics platforms;

• mortgage or financing services;

• property developers;

• payment services; and

• external websites.

When you interact directly with a third-party service, that third party may collect or process information under its own privacy policy.

Tera & Co does not control the privacy practices of independent third-party services.

We encourage users to review the relevant privacy policies before providing personal information to third parties.

12. International Transfers of Personal Data

Some of our service providers or technology infrastructure may be located outside Malaysia or may process information in other jurisdictions.

Where personal data is transferred outside Malaysia, we will take appropriate measures as required under applicable Malaysian personal data protection law to ensure that such transfers are carried out lawfully and with appropriate protection for the personal data concerned.

Such measures may include contractual, organisational or technical safeguards where appropriate.

13. Security of Personal Data

We take reasonable administrative, organisational and technical measures designed to protect personal data against:

• loss;

• misuse;

• unauthorised access;

• unauthorised disclosure;

• alteration;

• destruction; and

• other unauthorised processing.

Measures may include, where appropriate:

• access controls;

• password protection;

• secured infrastructure;

• encrypted communications;

• software updates;

• system monitoring;

• backups;

• role-based access;

• security procedures; and

• staff or service-provider access restrictions.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Users should also take reasonable steps to protect their own passwords, accounts and devices.

14. Data Breaches

We maintain procedures for responding to suspected personal-data security incidents.

If a personal data breach occurs, we will assess the incident and take appropriate action in accordance with applicable Malaysian personal data protection requirements.

Where notification to the relevant authority or affected individuals is required by law, we will take reasonable steps to provide the required notification.

15. Retention of Personal Data

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected or as otherwise permitted or required by law.

Retention periods may depend on factors such as:

• the nature of the information;

• the purpose for which it was collected;

• an ongoing customer or business relationship;

• legal and regulatory requirements;

• dispute-resolution requirements;

• fraud-prevention requirements; and

• legitimate record-keeping needs.

When personal data is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.

16. Accuracy of Personal Data

We take reasonable steps to maintain personal data that is accurate, complete, not misleading and up to date having regard to the purposes for which it is processed.

You are encouraged to notify us if your personal information changes.

Registered users may be able to update certain information directly through their account.

17. Your Rights

Subject to applicable Malaysian law and any permitted exceptions, you may have rights concerning your personal data.

These may include the right to:

• request access to personal data we hold about you;

• request correction of inaccurate, incomplete or outdated personal data;

• withdraw consent where processing is based on consent, subject to applicable limitations and consequences;

• object to or stop certain direct marketing communications;

• make enquiries concerning our processing of your personal data; and

• exercise other rights available under applicable personal data protection law.

Requests may be subject to reasonable verification of your identity before being processed.

Certain requests may also be subject to exceptions or limitations permitted by law.

18. Direct Marketing

We may contact you about properties, services or promotions that we believe may be relevant to you where permitted.

Marketing communications may be sent using channels such as:

• email;

• telephone;

• SMS;

• messaging applications; or

• other electronic communications.

You may opt out of direct marketing at any time by:

• using an unsubscribe option where available;

• following the instructions included in the communication; or

• contacting us.

Opting out of marketing does not prevent us from sending communications necessary to provide a requested service or manage an existing relationship with you.

19. Sensitive Personal Data

We generally do not seek to collect sensitive personal data unless it is reasonably necessary for a legitimate purpose.

Where sensitive personal data is collected, we will process it in accordance with applicable legal requirements.

You should avoid providing sensitive personal information in general property enquiry forms unless it is specifically requested and reasonably necessary.

20. Personal Data Relating to Other People

If you provide personal data concerning another person, you should ensure that you are authorised to provide that information and, where required, that the individual has been appropriately informed.

For example, if you submit an enquiry on behalf of another prospective buyer or tenant, you should have authority to provide that person’s information.

21. Children

The Platform is primarily intended for adults involved in property-related activities.

We do not intentionally seek to collect unnecessary personal data from children.

Persons under 18 should not create accounts or submit transaction-related information without the involvement of a parent or legal guardian where appropriate.

If we become aware that personal data relating to a child has been collected inappropriately, we may take steps to remove or restrict that information.

22. Account Closure

If you have a registered account, you may request closure of your account.

Account closure does not necessarily require immediate deletion of every record associated with the account.

We may retain information where reasonably necessary for:

• legal compliance;

• fraud prevention;

• dispute resolution;

• security;

• transaction records; or

• other legitimate purposes permitted by law.

Information that no longer needs to identify you may instead be anonymised.

23. Security of Your Account

You are responsible for keeping your account credentials confidential.

You should:

• use a strong password;

• avoid sharing login credentials;

• log out from shared devices;

• protect access to your email account; and

• notify us if you suspect unauthorised access.

Tera & Co will never require you to disclose your password to an agent, property owner or other user.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes in our services;

• changes in technology;

• changes in data-processing practices;

• legal or regulatory developments; or

• changes to our business operations.

The updated Privacy Policy will be published on our Platform together with its latest revision date.

Where an update materially affects how personal data is processed, we may take additional steps to notify affected users where appropriate.

25. Contacting Us About Personal Data

If you wish to:

• access your personal data;

• correct your personal data;

• withdraw a consent;

• make a privacy-related enquiry;

• raise a concern;

• make a complaint; or

• exercise an applicable data-protection right,

please contact:

Tera Worldwide Sdn Bhd
Trading as Tera & Co

Company Registration No.: [INSERT COMPANY REGISTRATION NUMBER]
Address: [INSERT BUSINESS / REGISTERED ADDRESS]
Email: privacy@teraandco.com
Telephone: [INSERT TELEPHONE NUMBER]
Website: https://teraandco.com

Attention: Privacy / Personal Data Protection

We may request information necessary to verify your identity before processing certain privacy requests.

26. Complaints

If you have concerns about how Tera & Co has processed your personal data, please contact us first so that we may investigate the matter.

You may also have the right to raise a complaint with the relevant Malaysian personal data protection authority in accordance with applicable law.

27. Governing Framework

This Privacy Policy is intended to be read and applied in accordance with the Personal Data Protection Act 2010 (Act 709), including applicable amendments, regulations, standards, guidelines and other Malaysian legal requirements relating to personal data protection.

If any provision of this Privacy Policy is inconsistent with a mandatory requirement of applicable law, the applicable legal requirement shall prevail.

28. Language

This Privacy Policy may be made available in English and Bahasa Malaysia.

If there is any inconsistency between language versions, they should be interpreted, to the extent reasonably possible, so that both versions give effect to the same privacy practices and applicable legal requirements.

29. Acknowledgement

By providing personal data to Tera & Co and using our services, you acknowledge that you have been provided with this Privacy Policy and have had the opportunity to understand how your personal data may be processed.

Where consent is specifically required for a particular processing activity, we may request such consent separately.

© 2026 Tera Worldwide Sdn Bhd. All rights reserved.